2nd Customer Experience in Low-Touch Economy Digi-Conference
With customer experience expected to overtake both price and product as the key brand differentiator (Walker study) and 67% of users now have higher expectations than ever before (Forrester report), organisations are required to reinvent their customer service and adopt innovative technologies and solutions that can increase their competitiveness and ensure customer happiness and satisfaction. In fact, advanced technologies such as VoC, AI and omnichannel have the power to improve customer experience both digitally and at contact centres and provide organizations gain a competitive advantage.
Building on the success of the first edition, the 2nd Customer Experience in Low-Touch Economy DigiConference, 08th September 2021, will bring together region’s senior CX executives, digital transformation experts, and international technology consultants. This meeting will include a progressive discussion on the future of advanced customer experience performance using new technologies such as data-driven predictive systems and a more competitive artificial intelligence in the overall customer journey. Conference speakers will also explore the latest CX industry and technology trends and global best practices that can drive customer service innovation, happiness and satisfaction.