As IT increasingly permeates business, the service desk’s role is also expanding beyond its typical ITSM use case. There has been a sudden surge in digital adoption especially in the Real Estate Sector post-2020 which has forced IT teams to do more with less.

This scenario leaves modern CIOs & IT leaders to rethink their ITSM strategy and explore avenues to extend their service desk beyond IT to other functions like HR, Legal, Finance, Facilities, etc. This is crucial from a value realisation standpoint to optimising TCO for their organisation.

Join us for this session to gain insights into how IT leaders in the Real Estate sector can extend the benefits of ITSM to other lines of business and deliver enterprise-wide service management at scale.