You’re invited to Becoming a Customer Centric, Data-Driven Retailer.

Throughout the pandemic, capturing consumer attention and favour through engaging and agile online and offline experiences has remained at the heart of an effective omnichannel retail strategy. Customers expect a seamless connection between digital and brick-and-mortar channels: So how can retailers provide customers with personalised and relevant experiences? Technology is also continuing to change at pace with increasing data complexity, volume and segregation, across more and more solution vendors. How can technology leaders harness all of this data to provide actionable, real-time insights across the business, while breaking down data silos? What types of transformation should business leaders be prioritising and why?