The COVID – 19 pandemic no doubt led to record increase in online activities with customers having to conduct almost all their transactions remotely and online, employees having to change how they work due to social distancing and businesses having to rethink their strategies due to the impact of the pandemic.

All these has led to 360 degrees change in customer behaviors, expectations and idea of service delivery causing a lot of organisation across different sectors to upgrade and optimize their digital systems and online service platforms to meet up changing customers demand in this new normal. As we enter the post-pandemic era, with increased possibility of a more digitally savvy customers, organisation’s ability to satisfy customers in the digital space and deliver best-in-class customer experience will be the defining factor that separates winners from losers in a highly competitive economic landscape.

The Building the Future – Customer experience in the New Economy Digiconnect virtual boardroom will bring together Chief Information Officers, Chief Experience Officer, Chief Digital Officers, Vice Presidents, Directors of Digital Innovation & Transformation, Heads of Innovation, Customer Experience Heads from different sectors to across the Philippines to discuss and re-imagine the future of customer experience with a digital-first approach and discuss the advantages for their business, employees and customers on how they can lead their organization through this change.