The new age customers in their day-to-day activities are far less concerned with the business efficiencies than enjoying a seamless and efficient experience with the brands they interact with.

However, consumers are now expecting faster and more personalised value driven responses from companies to resolve issues and find out information.

Solving this issue would clearly increase a company’s competitive advantage, but to achieve this, it requires them to focus on every experience, every emotion and develop a system that works for them in the manner that customer wants.

A new era of voice technology is here – Conversational AI has developed significantly in the last decade. With the help of automated speech recognition (ASR), natural language processing (NLP) and natural language understanding (NLU), it has become more easier to understand human speech, interpret it and respond to users with accurate answers.

This session will focus on the unique, knowledgeable insights on how automation Conversational AI will lead to delivering an unmatched experience.