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Customer Experience Middle East – Government
The COVID – 19 pandemic no doubt led to record increase in online activities with customers having to conduct almost all their transactions remotely and online.
This has led to 360 degrees change in customer behaviors, expectations and idea of service delivery causing a lot of organisations including the banking sector to upgrade and optimize their digital systems and online service platforms to meet up changing customers demand in this new normal.
As we enter the post-pandemic era, with increased possibility of a digital-only services becoming the new normal, organisation’s ability to satisfy customers in the digital space and deliver best-in-class customer experience will be the defining factor that will separates winners from losers in a highly competitive environment.
The DigiConnect Customer Experience in the New Normal virtual boardroom will bring together Chief Technology Officers, Chief Information Officers, Chief Digital Officers, Vice Presidents, Directors of Digital Innovation & Transformation, Heads of Innovation, Customer Experience Heads from the public and private enterprise in the Middle East region to reimagine the customer experience with a digital-first approach and discuss the challenges and the role of digital technologies and innovation in helping them lead their organization through this change.