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CX Trends for 2021: Redefining the retail experience
The pandemic has changed the consumer buying behaviour across the world and there is a massive surge in online shopping. This shift in customer behaviour is here to stay.
With over 90% of the consumers shopping online, even as stores are starting to reopen, it has become a necessity for every retailer to make digital customer engagement easy and accessible.
In this roundtable, we will discuss the challenges faced by retailers across Australia and New Zealand and how to navigate the change in the shopping experience.