The payment environment has changed dramatically over the past few years. While the rise of alternative payment technologies cannot be denied, cards still remain a key payment method for all customers, providing the expected level of service by customers, as well as a source of revenues for retail banks. Choosing the card issuance model that ensures the highest card collection and activation rate is at stake in the customer relationship.
Furthermore, attracting new and younger customers while retaining existing ones has also become a key priority as the consumers today are expecting access to banking services through multiple channels (mobile, branch, self-services etc). With onboarding and card issuance becoming key milestones within the customer journey, offering the right card issuance model could be a differentiating factor to stand your organisation out from the crowd. As the traditional bank branch model is reshaping. It has become a necessity to reach customers through new innovative ways. What if this would be an opportunity for retail banks to develop new business channels?
The Payment Card Issuance and Omnichannel Strategy DigiConnect Boardroom will bring together key stakeholders and senior management officials from the retail banking sector to discuss some of these key topics such as choosing the best card issuance model, offering alternative and innovative card services to customers, embracing branch transformation and self-service trends, safeguarding integrity of customer’s data amongst others which will help them attract new customers and remain competitive.