With the evolving digital age, prioritizing customer experiences (CX) has become one of the most important and efficient ways to increase engagement and new technologies are helping organizations to do so.

In the same way, governments are recognizing the central importance of the citizen experience—and devoting resources to making it better by improving customer satisfaction, increasing efficiency and enhancing mission-effectiveness. But staying on top of the latest experiences and technology trends to meet citizen expectations can be sometimes difficult.

Join OpenText at the Future Proofing the Citizen Experience for Government Virtual Boardroom as we bring together senior decision makers from government ministries and agencies, CX and technology experts from OpenText to discuss and share thoughts on the top digital CX trends for 2020 and how they apply to government. 

This forum will also discuss CX challenges faced by government agencies and how they can modernize their citizen services to make them more resilient and scalable and to improve the citizen experience in the “new normal.”