Against a backdrop of economic and political uncertainty as a result of COVID-19, banks and financial services firms are facing rising challenges in many fronts from changing customer demands, competition from new market entrants, sophisticated financial criminals and continuing waves of regulatory requirements while they strive to grow profits and grow market shares.

To address these challenges, banks and financial services firms are focusing on achieving the next level of connectivity and driving their businesses into the digital age, with the advent and development of new technologies such as AI, Machine Learning, Natural Language Processing and Digital Interfaces, optimising the power of Robotic Process Automation (RPA) platforms.

The Intelligent Automation for Banking DigiConnect will bring together Banking and Financial Services industry leaders, stakeholders and experts to exchange ideas on the challenges and opportunities of automation and to discuss how automation can help elevate back-end operations and enhance customer experience across a multitude of service offerings across a variety of technologies.