Telecom operators are facing increasing challenges in staying competitive in the digital era. With changing customer expectations and behavior, they must compete to offer available, uninterrupted, affordable and cutting-edge services to their customers while at the same time improve support and overall experience.

To address these challenges and achieve the next level of digital connectivity and drive their business into the digital age, Telecom operators must look at new innovative technologies such as Robotic Process Automation (RPA) to automate processes, personalise services, improve operational efficiency, elevate field operations, and enhance customer experience across a multitude of service offerings.

The Intelligent Automation in Telecom DigiConnect will bring together Telecom industry leaders, stakeholders and experts to exchange ideas on the challenges and opportunities of implementing automation and how the technology can help them reduce cost, improve workforce productivity and transform customer experience.