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As we face an unprecedented crisis, companies need to be cognizant of the large number of disruptions that business processes will endure and modify existing automations to accommodate those changes in a timely matter. Therefore, businesses around the world are turning to intelligent automation to become faster and more agile in the face of increased demand and rapidly changing work environments caused by Covid-19.
Whether helping overwhelmed customer support staff with attended automation or front office bots, helping schools automate their class scheduling, monitoring the local groceries inventories or sending automated updates on travel restrictions, businesses are realising that intelligent automation is becoming the unsung hero that improves work productivity, reduce operating costs and deliver better insights.
Its successful implementation across various sectors during COVID-19 has undeniably embarked on the upsurge in its future demands.