The COVID – 19 pandemic no doubt led to record increase in online activities with customers having to conduct almost all their transactions remotely and online.

This has led to 360 degrees change in customer behaviors, expectations and idea of service delivery causing a lot of organisations including the retail sector to upgrade and optimize their digital systems and online service platforms to meet up changing customers demand in this new normal.

As we enter the post-pandemic era, with increased possibility of a more digital savvy customer base reality, retail organization’s ability to satisfy customers in the digital space and deliver best-in-class customer experience will be the defining factor that separates winners from losers in a highly competitive retail sector.

Lets Talk Shop: Retail CX learnings from 2020 and trends for 2021 DigiConnect virtual boardroom will bring together Chief Technology Officers, Chief Information Officers, Chief Operating Officers, Vice Presidents, Directors of Digital Innovation & Transformation, Heads of Innovation, Customer Experience Heads from the retail sector in the Middle East region to reimagine the retail experience with a digital-first approach and discuss the advantages for retailers and their customers on how they can lead their organization through this change.