Operational Excellence lies on the foundation of continuous improvement. A continuous improvement in work process efficiencies is a key element today to gain competitive advantage. With technology stepping in to help companies scale up operations, Intelligent Process Automation which comprises use of RPA and AI, becomes crucial means used by businesses to grow smarter with increase in ROI and operational efficiency.

The new trend in process automation is embraced by the concept of Intelligent Automation where Digital Employees (RPA) are integrated with new functionality as machine learning interpretation services. Work processes that involve language comprehension and interpretation of free text can be challenging to automate, and tasks related customer communications including e-mail correspondence and handling of documents are often done manually in most companies today. AI and Intelligent Process Automation strengthens the competence of a Digital Employee to automate more complex work tasks, and which builds competence in machine learning. Digital Employees can support employees in job functions such as customer service, case processing and other roles with manual and time-consuming work tasks. This helps in freeing up employees to focus on the task which add more value to the business growth.

The Leveraging the Power of AI for Operational Excellence DigiConnect will bring together experts from the AI and Intelligent Process automation domain, Banking, Insurance and Financial Services sector in the Middle East region to discuss some of these challenges and learn latest best practices and innovative solutions on how they can effectively leverage the power of AI to bring in automation in work processes to improve the business operations to achieve competitive advantage and operational excellence.