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Rethinking the Banking Experience in The New World
The COVID – 19 pandemic no doubt led to record increase in online activities with customers having to conduct almost all their transactions remotely and online.
This has led to 360 degrees change in customer behaviors, expectations and idea of service delivery causing a lot of organisations including the banking sector to upgrade and optimize their digital systems and online service platforms to meet up changing customers demand in this new normal.
As we enter the post-pandemic era, with increased possibility of a digital-only banks becoming a reality, bank’s ability to satisfy customers in the digital space and deliver best-in-class customer experience will be the defining factor that separates winners from losers in a highly competitive financial sector.
The Rethinking the Banking Experience in the New World DigiConnect virtual boardroom will bring together Chief Technology Officers, Chief Information Officers, Chief Digital Officers, Vice Presidents, Directors of Digital Innovation & Transformation, Heads of Innovation, Customer Experience Heads from the banking and financial services sectors in west and east Africa to reimagine the banking experience with a digital-first approach and discuss the advantages for banks and their customers on how they can lead their organization through this change.