In today’s world, the expectations of customers are higher than ever from public and civil service providers. Citizens demand high-quality and efficient service. This has resulted in a positive trend of technological advancements and adoption within governments, with a focus on finding the best tools and practices to improve efficiency and empower civil servants. 

One of the most formidable challenges governments must face is the increasing volume and complexity of service-related interactions. Furthermore, it is now the citizens’ expectation to be serviced via a multitude of communication channels, and in a personalized manner.  

To address these challenges, we have organized a roundtable event on CRM and contact center operations, as well as inbound/outbound CX engagement platforms. We are bringing together digital transformation experts, thought leaders, industry experts and public service veterans to discuss trends, strategies, and best practices for success. Discussions will revolve around Omnichannel contact centers in the cloud, the use of analytics to improve service, leveraging artificial intelligence and recent AI breakthroughs such as chatGPT 4.0, incorporating gamification to motivate public servants, and integrating all the above to augment the capabilities of next-gen CRM platforms. 

Don’t miss out on this valuable opportunity to gain insights and practical advice from experts in the field, share success stories, and attain new perspectives on how to keep your organization’s own CX engagement ahead of the curve.