The growing coronavirus crisis has witnessed a spur on online shopping as millions of people are embracing self-isolation and retailers minimising their operating hours to slow the spread of the epidemic. As a result, online retailers and fresh delivery services are now grappling with the unforeseen high demand which lead to slower than usual delivery schedules and increasing return volumes.

As many elements of the online shopping experience have been turned on their sides, major retailers are urgently looking for solutions and advanced platform to help them cope with delivery and return management challenges in a more effective and efficient manner. for solutions and advanced platform to help them cope with delivery and return management challenges in a more effective and efficient manner.

This, the fourth of the DigiConnect Delivery Management virtual boardroom series will focus on the last-mile delivery optimisation. This session will bring together C-suite executives from leading retail chains, online stores, 3PL, CEP, QSR, and CPG from the Middle East along with global tech players involved in the development and adoption of innovation to engage in thought-provoking discussions and share latest best practices, challenges and thought leadership on ways to improve the service delivery.