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The Back Office Balancing Act: How to Achieve Operational Excellence while Reducing Cost
Back-office operations are constantly being asked to do more with less and walk a fine line to balance operational efficiency and customer service. In fact, many organizations struggle with these back-office challenges:
- Increasing operational visibility and control
- Improving employee productivity and resource capacity
- Speeding turnaround times to meet service level agreements (SLAs).
This DigiConnect virtual boardroom will bring together ssenior executives from across the banking and insurance sector to discuss these challenges and learn from the latest innovative solutions on how they can operate more efficiently and improve workforce productivity through elevating back office operations. Tune in with Verint to learn more about the importance of running a lean back-office and adapt in the COVID-19 era.