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The Future of Retail Services
The epidemic has had a significant impact on the retail sector, altering everything from how people shop to what they buy and brand loyalty. What should wise retailers and business owners do to prepare for the future of retail as we emerge from the pandemic and move toward a more customer-centric, technology-driven world?
Critical to success is the ability to accelerate innovation, to drive down cost especially in areas where there is no differentiation to focus on high value products, service, and experience. Also, delivery times and methods will become differentiators as customers will expect cost-effective and fast shipping for most products.
To fully embark on a cloud first journey, retailers need to boost customer engagement and loyalty, supply chain capabilities, drive organizational productivity, improve services across channels and gain competitive advantage in this new digital marketplace.
Join Microsoft and Industry leaders in this interactive discussion to understand how retail organizations can leverage their data and stronger online presence to increase reach, deliver differentiated customer experiences and unlock innovation, putting them at an advantage in today’s competitive environment.