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The New CX Mandate for South East Asia
At Freshworks we recently surveyed 1,500 service professionals across the globe with 200 of them from South East Asia to understand predictions for CX in 2021.
The big concerns are that customer expectations are rising and so are contact volumes.
In South East Asia, over 80% of customer service leaders have seen an increase in support volumes across digital channels like email, live chat & messaging, social media and website.
65% of customer service leaders worldwide are embracing remote or hybrid operating models that accommodate work-from-home as well as working from office as they move forward. With this change, we’re witnessing the rise of a new brand of customer service that’s centred around agility.
To learn more about this insightful survey, join us at this executive virtual boardroom alongside other senior CX leaders and experts to discuss some of the finding of this survey and how this will impact your customer service strategy for 2021.
Do attend this session to receive a copy of the CX Mandate report 2021.