Convenience is the word of our times. With all the apps doing the rounds and the world at our fingertips, same-day delivery is now an essential part of customer service. Add to this the pandemic, and an exponential boom in e-commerce retail with an additional USD 900 billion being spent in 2020 – rapid fulfilment is both crucial and difficult to implement in face of rising customer demand.

Retailers are thus faced with a difficult choice, create expensive infrastructure to satisfy the ever-increasing demand or risk losing market share.  But it doesn’t have to be that way; we believe that you can have your cake and eat it too!  While there is a requirement for intelligent systems that can support on-demand orders, there is also a need to focus on automation.

In this panel, we will go over how retail and e-commerce services can save time, cut labour costs, dynamically optimize the delivery route, and automate their workflows – all while providing customers the promise of same-day delivery.