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The CX Trends Shaping the Future of Retail

June 29

Retail has been evolving since the dawn of the internet but the recent pandemic has accelerated digital transformation and in so doing, has disrupted the retail experience starting with customer expectations.
Consumers are looking for more satisfying digital experiences that fit into their lives – effortlessly. To meet these changing expectations, retailers need to embrace new trends and adapt their shopping experiences. Now is the time for brands to focus on delivering smarter CX, capable of differentiating their offering and building sustainable growth.
Join us for an insightful webinar as industry experts and retail thought leaders from across the region explores the latest trends in customer experience and shares how to deliver experiences that translate into business results. The session will also discuss the future of retail & e-commerce in the Middle East and the role of CX in this fast-changing landscape.


June 29
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